1. Introduction & Scope

The Commercial Licensing Authority (trading under License Agency, "we", "us", or "our") respects your privacy and is committed to protecting the personal and proprietary commercial information you share with us. This Policy outlines how we collect, process, store, and safeguard your data in strict accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and applicable South African law.

2. Information We Collect

To evaluate statutory eligibility and prepare liquor licensing applications for competent regulatory authorities, we collect personal and commercial documentation through our website, intake gauntlets, and document upload portals, including:

• Entity & Identity Data: Identity numbers, passport documents, CIPC company registration certificates, tax clearance pins, and director/shareholder records.
• Premises & Zoning Information: Physical premises addresses, title deeds, lease agreements, municipal zoning certificates, floor plans, and site layout specifications.
• Contact Information: Full names, business trading names, email addresses, contact phone numbers, and physical business premises locations.

3. Purpose of Processing

We process your information strictly for lawful, defined business purposes directly connected to statutory liquor license advisory and application management:

• Assessing commercial site eligibility under provincial and national liquor legislation.
• Compiling statutory application dossiers, compliance packs, and regulatory filings.
• Liaising with designated municipal planning departments, provincial liquor boards, and designated authorities.
• Communicating with you regarding application milestones, required documentation, and formal notices.

4. Document Security & Data Retention

All sensitive documents uploaded via our secure document intake facilities are transmitted using encrypted SSL protocols and stored on access-controlled servers. We retain application records only for as long as necessary to complete statutory licensing mandates or to fulfill legal, tax, and auditing obligations under South African law.

5. Information Sharing & Third Parties

We do not sell, rent, or trade your personal or business data. Information is disclosed solely to authorized third parties when necessary to execute licensing mandates, including provincial liquor boards (e.g., Gauteng Liquor Board), local municipal planning offices, town planning consultants, and statutory advertising publishers as mandated by law.

6. Your Rights Under POPIA

As a data subject, you have the right to:

• Request confirmation of whether we hold your personal information.
• Request access to, correction of, or deletion of your personal records.
• Object to processing on reasonable grounds, subject to statutory filing requirements.

To exercise these rights, submit a written inquiry to our Information Officer via our Contact Us page.